Provide great customer service, streamline call workflows, and drive productive outcomes from phone enquiries.
Provide next-level service
With caller identification, any team member can greet clients by name, instantly see their active quotes and work orders on screen, and efficiently action the call’s outcome in ServiceM8.
Streamline phone calls
Transform how you make, receive & action phone calls. Open the client’s active ServiceM8 jobs, create a new job directly from an active or recent call, or record a Call Summary to an existing job’s Diary.
Record & transcribe calls
Improve quality assurance and job history with call events, durations, recordings and transcripts automatically saved to the ServiceM8 job card they’re related to.
Maintain one contact number
Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling.
Click to call
Transform how staff work with clients over the phone. Call clients with a single click from their job card, and instantly see a client’s job history on screen when they call in.